Please ensure we have your updated mobile telephone number, as we will send you a text message 

Did you know that you can now book or cancel appointments on line via Patient Access https://www.patientaccess.com/  You can register online or alternatively please call into reception, where one of our friendly staff will be happy to help you complete the registration form.

Appointments are available pre-bookable up to 4 weeks in advance, on the day and emergency appointments are also available on the same day. We also offer telephone consultations on a daily basis.

Appointments – Attend or Cancel

Please try to attend any appointment offered by the surgery for health clinics as these will be essential to your health plan.

If you cannot keep your appointment or no longer require it please let us know in advance, so we can allocate to someone who may need it.​ Contact details below:

Tel: 0151 489 1806 / 0151 511 5910

Failure to attend booked appointments may result in you being sent a letter called a DNA (did not attend) letter, after 3 failed attendances with no reason you may be removed from the practice list.

The Rights of Patients to Express a Preference of Practitioner

Patients can request to be seen by the practitioner of their choice, e.g. for the purposes of continuing care, care of particular conditions, etc.

If your usual doctor is not holding a surgery on the day in question, then you will be offered the next available appointment with him/her.

However, this may result in you having to wait longer to see your preferred practitioner and you may be asked to accept an alternative should your usual doctor not be available.


Home Visits

As the Doctors time is at a premium, home visits are reserved for the following groups of patients:

• Housebound

• Terminally ill

• Elderly/frail

What is the definition of 'housebound'?

"A patient who is deemed to be housebound when they are unable to leave their home
environment through a physical or psychological illness. A patient is not considered
housebound if he or she is able to leave their house with minimal assistance or support. For
example: unassisted/assisted visit to the Doctor, dentist, hairdresser, supermarket, social
events or hospital outpatients.

Some patients may not be housebound permanently but rather are housebound temporarily as
a consequence of an episode of illness".

Minimal assistance would be described as a person who can leave their own home and travel
to a clinic appointment in a vehicle such as a personal car, taxi or public transport adapted for
their use or not and with or without the use of a wheelchair either by themselves or with an
escort.

To avoid confusion any person who requires a specialist vehicle (Ambulance) or a two person
escort would be regarded as housebound.

To avoid further confusion a person will not be regarded as housebound because they do not
personally have a companion to escort them to a clinical appointment.

Please try to come to the surgery whenever possible, as facilities here are far better for examination and treatment. If you feel a home visit is needed, please phone where possible before 10.30am and give the receptionist some indication of the problem so that the visiting doctor will know how urgent the visit is. You may receive a telephone call back from a doctor in order to assess the situation further.

Please follow the guidelines if you feel your medical problem is an Emergency.

Home Visits can be booked on the usual telephone number: 0151 489 1806